Effective Date: Jan 2025
This Privacy Policy ("Policy") outlines how JourneyHub Travel Agency ("JourneyHub," "we," "us," or "our") collects, protects, and uses personally identifiable information ("Personal Information") provided by users ("User," "you," or "your") on the [journeyhubtravel.com] website ("Website") and its related products and services (collectively, "Services"). By accessing and using our Website and Services, you acknowledge that you have read, understood, and agree to the terms of this Policy. This Policy does not apply to third-party companies or individuals not under our control.
Automatic Collection of Information
When you visit our Website, our servers automatically log data your browser sends, including your IP address, browser type and version, operating system details, language preferences, referring webpage, pages visited, time spent on pages, search queries, and other statistics. This information is used solely for security monitoring and analytical purposes and is not personally identifiable.
Collection of Personal Information
You may browse our Website and Services without revealing your identity. However, to access certain features, you may be asked to provide Personal Information such as:
- Name, country of residence
- Contact details (email address, phone number, mailing address)
- Account details (username, unique user ID, password)
- Travel preferences and booking history
- Payment information (processed securely through third-party payment gateways)
We may also collect data from public databases, business partners, and social media platforms to enhance our Services. You can choose not to provide certain information, but doing so may limit your access to some features.
Use of Collected Information
We use your Personal Information to:
- Create and manage user accounts
- Process bookings and payments
- Send booking confirmations and travel updates
- Provide customer support
- Improve user experience and website functionality
- Enforce terms and policies
Your Personal Information is processed under lawful grounds, including your consent, contract fulfillment, legal compliance, or legitimate business interests.
Managing and Deleting Personal Information
You can update or delete certain Personal Information by contacting us. Some records may be retained for compliance or legitimate business purposes.
Sharing of Information
We may share your Personal Information with:
- Trusted service providers assisting in booking processing, customer support, or payment transactions
- Business affiliates involved in travel services
- Legal authorities when required by law
We do not sell or share your Personal Information with third parties for marketing purposes without your consent.
Data Retention
We retain your Personal Information as long as necessary to provide Services, comply with legal obligations, and resolve disputes. Once the retention period expires, your data will be securely deleted.
User Rights
You have the right to:
- Withdraw consent for data processing
- Access and correct your Personal Information
- Request data deletion (subject to legal and contractual obligations)
- Restrict data processing in certain cases
- Obtain a copy of your data in a structured format
Children’s Privacy
JourneyHub does not knowingly collect information from children under 18. If you believe a minor has provided us with Personal Information, please contact us for removal.
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience. You can manage cookie settings in your browser. For more details, visit internetcookies.org.
Do Not Track (DNT) Signals
Our Website does not currently respond to DNT signals. However, we limit tracking and data collection as described in this Policy.
Email Marketing
You may opt into our newsletters and promotional emails. You can unsubscribe at any time using the link provided in our emails.
External Links
Our Website may contain links to external sites not operated by us. We are not responsible for their privacy practices and recommend reviewing their policies.
Data Security
We implement industry-standard security measures to protect your Personal Information. However, no online system is completely secure, and we encourage users to take precautions when sharing data.
Data Breach Notification
In the event of a data breach, we will take necessary actions, including notifying affected users and authorities if required.
Changes to This Policy
We reserve the right to update this Policy. Any changes will be posted on our Website, and material updates may be communicated via email.
Contact Us
If you have questions about this Policy or wish to exercise your data rights, contact us at:
JourneyHub Travel Inc.
+1 905 304 8243
info@journeyhub.ca
Last Updated: January 2025
