At Journeyhub Tours and Travels, we believe in transparency and comply fully with TICO regulations regarding refunds and cancellations.

1. Client-Initiated Cancellations

• Requests must be made in writing.

• Cancellation fees vary by supplier and will be advised at booking.

• Some bookings are 100% non-refundable; we’ll disclose these before payment.

2. Supplier-Initiated Cancellations

• If a supplier cancels or significantly changes your booking, we’ll assist you with refund, credit, or rebooking options.

3. Refund Processing

• Refunds are handled according to supplier rules.

• Once approved, refunds are returned to the original form of payment.

• Please allow 8 to 12 weeks for processing.

4. Force Majeure & COVID-19

Refunds or credits for travel disruptions caused by pandemics, natural disasters, or government advisories are subject to supplier policies.

Your Rights Under TICO

As a TICO-registered travel agency, your travel purchase is protected under Ontario law.

You are entitled to:

• Full transparency on pricing, fees, and booking terms

• Refund protection through the Ontario Travel Industry Compensation Fund if a registered travel supplier fails

• Access to TICO’s complaint resolution services

For more information, visit www.tico.ca.

Travel Insurance Disclosure

We highly recommend purchasing comprehensive travel insurance to protect yourself against:

• Trip cancellations or changes

• Medical emergencies abroad

• Delays, missed connections, or lost luggage

Declining travel insurance means you accept full financial responsibility for unforeseen costs.